Return & Exchange Policy

Return Window

We accept returns within 14 days of delivery. If 14 days have passed since your delivery date, unfortunately we cannot offer a refund or exchange.

Eligibility Conditions

To be eligible for a return or exchange, items must be:

Unused and unworn
In their original condition with all tags attached
In the original packaging

Non-Returnable Items

The following items are not eligible for return or exchange:

Custom or personalized items
Hairless cat intimate wear (for hygiene reasons)

How to Initiate a Return

To start a return or exchange, please contact us at support@novopaw.store with your order number and reason for return. Our team will guide you through the process.

Refund Processing

Once we receive and inspect the returned item, refunds are processed within 3–5 business days. The refund will be applied to your original payment method.